on leadership

integrity

I walk a lot.  After I was diagnosed with breast cancer I promised my daughter – who was then a second year nursing student – that I would walk a minimum amount every day.  I have not missed a day of walking for two years, even if I had to drag myself out of our condo for a half hour walk in the pouring rain.

On my walks sometimes I just listen for birds.  Other times I take meetings, talk to friends or tune into podcasts.

My current favourite podcast is the Good Life Project.  I feel as if lately this podcast is working hard to be more diverse by throwing its net beyond the typical self-help voices.  I anticipate my walk every Monday when a new episode is released.  Last week, host Jonathan Fields talked to Judge Victoria Pratt.

Judge Victoria Pratt is a judge in municipal court in Newark, New Jersey.  She believes in using dignity and respect to restore humanity to the justice system – for both those people who are victims and those labelled as ‘criminals’.

I always try to apply learnings from what I hear to my own world.  Beyond a messy divorce, I thankfully haven’t had much experience in the justice system.  But I have been a patient in the health care system, had three kids in school, and have a child with a disability who uses services in the human services sector.  What I realized listening to Judge Pratt was this:

Dignity and respect can restore humanity in all systems. This philosophy can be applied to health care, education and human services too.  

Her interview had so much wisdom about leadership of any kind.  I cannot recommend it enough.

Here’s what I took away, assembled in quotes from the good judge herself.

1.  Are you serving yourself?  Or are you serving others?

Be clear about who you are serving.

2.  People need to understand what you are saying.

Speak plain English.

3.  Listen, listen, listen and learn from your listening.  Judge Pratt talks about asking people who have been arrested to write an essay about themselves.  Then she asks them to read their essays out loud in her courtroom, both to give them a voice and so she can better understand them through their stories and life experiences.

Give people voice.  Help me see you.

4. Don’t make assumptions.  Subscribe to an outreach model to go beyond your walls to foster understanding of different life experiences.  Go to people’s homes.  Meet them for coffee.  Judge Pratt shares an awesome story about going outside the courthouse to stand in line at the food truck…and how this simple act gave her a greater understanding of the people she serves.

Things are always bigger than we think.

5.  Do the work to partner with those with lives different than your own.  Don’t surround yourself with yes men (and women).

When we have differing and colliding points of views, we always arrive at the best decisions.

6.  Stop making assumptions.  Again with the outreach – if you say you do engagement, then you must do outreach.  Go to the people to meet them where they are at – not where you are at.

(People’s truth) doesn’t reveal itself in the office.

7.  Every single day, tap into your original calling.  Do not forget your original calling.  Do not let the system take this away from you.  Your calling is yours and yours alone.

It is important to show up for what you are called to do.

These are crucial concepts for leaders everywhere.  If you subscribe to the notion (like I do) that we are all leaders in our own lives, then Judge Pratt’s wisdom applies not just to those with a title and power, but to all of us too.

If she can treat people in her courtroom with dignity and respect, why can’t the rules of dignity and respect be applied to patients in hospitals, or students in schools or clients in the human services sector?  The answer is a mashup of Judge Pratt’s approach and the Brene Brown quote above:  it has to do with courage and integrity.

If you say you believe in patient-centred care, or student-led education or client-centred practice, then you must demonstrate that by treating the people you serve with dignity and respect.  This is integrity.  And this takes courage.  It is a simple and as complicated as that.

ps:  If you don’t have an hour to listen to the podcast, check out Judge Pratt’s TED Talk.