Two weeks ago, I had the good fortune to witness a lovely interaction between a Second Cup staff member and a young man who was waiting for his drink. I am quick to complain if I see an injustice, and I believe that we should also be just as quick to hand out compliments, too. I sent this email to Second Cup customer service, who promised they’d contact the manager. I also saw the young lady, Kaitlin, again a few days later, and had a chance to express my feelings in person (which I could not do without welling up with tears – I am such a softie).
I challenge you to recognize an act of kindness that you see this week – in health care, in education, or out in public. Tell the person directly, let their supervisor know, and write a letter. It is all good. I’d love for us to reinforce acts of kindness as much as we pour our energy into complaints. You rock, Kaitlin!
I wanted to share kudos for a staff member at Terwillegar Rec Centre Second Cup, on Leger Road in Edmonton.
I was there last night, and there was a lovely barista named Kaitlin, who was behind the counter (she is very tall with dark hair). A young man, who appeared to have autism, was by the bar, and became confused about his order and seemed agitated.
Kaitlin was very patient and kind towards him – checking on his drink order, talking to him to reassure him that his drink was coming up. She provided exemplary customer service to a customer who others might have dismissed. She treated him very respectfully, and with great dignity, and I want you to pass on my compliment to her for her general awesomeness. We need more open-hearted, accepting people like her in the world. Second Cup at Terwillegar Rec Centre is very lucky to have her on staff.
Could you please pass this onto her manager?